Press CTRL+K to open search

Larger MSP RACI

  • Published on Sep 17, 2025
  • 1 minute(s) read
  • Mike Stephenson
 Prev Next

In this article we are looking at the RACI you may use to deliver the FinOps Service to your customers.  Note this is aimed at a larger MSP scaling the offering across a lot of customers.

RACI Matrix – FinOps-as-a-Service

Activity / Responsibility

FinOps Practice Lead

FinOps Analyst

Cloud Engineer

Finance Specialist

Customer Success Manager

Customer IT Team

Customer Finance Team

Define FinOps strategy & governance

A

C

C

C

C

C

C

Initial cost assessment & playback

A

R

C

C

I

C

C

Baseline setup (tools, reporting, targets)

A

R

R

C

I

C

C

Ongoing cost analysis & reporting

C

R

C

C

A

I

I

Right-sizing & optimization recommendations

C

R

R

C

I

C

I

Automation (shutdown, scaling, cleanup)

C

C

R

I

I

C

I

Reservations & savings plans management

C

R

C

R

I

I

C

Finance + IT alignment meetings

A

C

I

R

R

C

C

Quarterly exec reviews (CFO/CIO level)

A

C

I

C

R

C

C

Customer satisfaction & retention

A

I

I

I

R

I

I

Continuous improvement & innovation

A

R

R

C

C

C

C

✅ Key:

  • R (Responsible): Does the work.

  • A (Accountable): Owns the outcome, signs off.

  • C (Consulted): Provides input.

  • I (Informed): Kept up-to-date.

How This Plays Out

  • FinOps Practice Lead → Owns governance, strategy, and big decisions.

  • FinOps Analyst → Core day-to-day execution (reports, savings, analysis).

  • Cloud Engineer → Implements automation, fixes technical inefficiencies.

  • Finance Specialist → Ensures financial alignment, chargeback models, ROI tracking.

  • Customer Success Manager → Runs comms, meetings, exec reviews.

  • Customer IT + Finance → Consulted and aligned (you’re bridging the gap).