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Smaller MSP People

  • Published on Sep 17, 2025
  • 1 minute(s) read
  • Mike Stephenson
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In this article we will consider the people structure for building a FinOps practice within a small MSP where you dont have a big team already.

🌱 Small MSP FinOps Service – Lean Team Structure

Initial Setup (1–2 people)

  • FinOps Generalist (you, or a senior consultant):

    • Combines the roles of Practice Lead + Analyst + Engineer.

    • Runs assessments, reports, right-sizing, and simple automation.

    • Works with customers directly on recommendations.

  • Customer Success / Account Manager (shared role):

    • Could be you, or an existing account manager.

    • Runs playback sessions, monthly check-ins, and reports.

    • Makes sure customers see the value.

(Finance SME skills can be borrowed from your internal finance team or learned gradually — at this stage, you can lean on Turbo360 or Azure Cost Management for most reporting.)