If you have been successful starting small with your MSP service offering then you may be looking to grow. Below is a high level view of how you may expand your team as your number of customers increase.
🚀 Scaling Plan (3 Phases)
Phase 1 – Lean Startup (1–2 people)
Deliver service for a handful of customers.
Focus on quick wins (right-sizing, reservations).
Use tools which support a Zero to Hero approach such as Turbo360 or native Azure Cost Management + Excel/Power BI for reporting.
Communicate value clearly to customers.
Note:
One of the sweet spots for Turbo360 here is that you can use an enterprise level tool for smaller customers and Turbo360 will scale with you.
Phase 2 – Early Growth (3–5 people)
Add part-time Cloud Engineer to support automation & governance policies.
Add dedicated Customer Success Manager as customer base grows.
Start exploring third-party FinOps platforms to automate analysis (if you are not already using Turbo360).
Note:
One of the sweet spots for Turbo360 here is that we have MSP customers who are able to work with over 100 customers with a small team in this early growth phase.
Phase 3 – Mature Practice (6–10+ people)
Create distinct roles (Analysts, Engineers, Finance SME).
Scale with playbooks, automation, dashboards, and dedicated tooling.
Introduce premium services (carbon tracking, benchmarking, anomaly detection).
🔑 Key Advice for Small Start
Don’t try to replicate big MSPs on day one. Customers will value quick results more than a “big team.”
Over-communicate savings. Even if savings are small, show reports like “This month we saved you £3,200 — that’s 4x our service fee.”
Automate gradually. Start with simple scripts (auto-shutdown, cleanup) before advanced policies.
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