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Smaller MSP RACI

  • Published on Sep 17, 2025
  • 1 minute(s) read
  • Mike Stephenson
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Below is a RACI to help you understand roles and responsibilities within a smaller MSP building this practice.

📊 Simplified RACI (Small MSP Version)

Activity / Responsibility

FinOps Generalist

Customer Success

Customer IT

Customer Finance

Define strategy & governance

A/R

C

C

C

Initial cost assessment & playback

R

A/R

C

C

Baseline setup (tools, reporting)

R

I

C

C

Ongoing cost analysis & reporting

R

A/R

I

I

Optimization recommendations

R

A/R

C

I

Automation (shutdown/scale/cleanup)

R

I

C

I

Reservations & savings plans management

R

C

I

C

Finance + IT alignment meetings

C

A/R

C

C

Quarterly exec reviews

C

A/R

I

I

Customer satisfaction & retention

I

A/R

I

I

Continuous improvement

R

C

C

C

👉 In this model, the FinOps Generalist is both the technician and strategist, and the Customer Success role is the communicator.